BT wake up, Who would want your IT Support
The latest set of British Telecom adverts really make me laugh. For those who have not heard or seen the adverts, BT are offering 24/7 IT support. Now I may be missing a trick, but is this not the same BT who has one of the worst customer service records going?
Is this not the same BT that is one of the main culprits in keeping the Indian call centre business in operation.
Is this not the same BT that waste thousands of tonnes of paper printing out of date telephone directories to support their advertising revenues
Why would any business that is dependant on mission critical IT employ the services of BT for support?
If you are in business and you sign-up to this service from BT then may I kindly you offer you my deepest condolences. It would take an incredibly stupid business person to trust BT with emergency IT support. Personally, I would not trust anyone from BT to cook toast, let alone help me in my darkest business hours.
A relative had call to get in contact with BT Broadband support last week because I had identified the BT Router was buggered. So what did the Indian BT reps do? They played passed the phone call between various BT departments; these Indian BT call centre personnel were as clueless as the Portuguese Police investigating the disappearance of Madeline McCann.
British Telecom is a shoddy organisation; it survives purely through lack of competition, it’s a numbers game. I refuse to have a BT line in my home ever again, I really could not entertain dealing with these feckless morons ever again.
Here are some alternatives to BT, which is supposedly meant to stand for British Telecom
BT - Bloody Trashy
BT - Bollocks Telecommunications
BT - Bastard Twats
BT - Brainless Twits
Written by MrCrip on September 19th, 2007 with
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Corporate Bullshit!.
Phil
#1. September 20th, 2007, at 11:04 AM.
Yesterday I had similar with one of their USB modems, it just stopped talking to BT. Disconnect, reconnect - nope. Called their announcement line and my exchange wasn’t mentioned (the number for which is online). So physical disconnect , reconnect - nope. Log off, log on - nope; Total reboot - nope. So a call to the broadband support line (again the number is online).
“Have you tried reinstalling the drivers” was the first thing he asked
“No, and I’m not going to they’re fine”
“Oh I’ll test the line”
so on hold for a couple of minutes watching the modem diagnostic tripping between training and searching.
“Yeah there’s a fault, I’ll pass it through to the Advanced Fault Team that can take 4 hours and they’ll get back to you here’s your reference number”
Two hours later and without thinking I start a program that wants an internet connection it runs without me thinking and hey I’ve connected.
BT still haven’t got back to me so I’ve no idea what the fault actually was.
In the same breath I can mention someone who’s been trying to get a BT home hub fitted since the beginning of July, apparently it got installed yesterday too.